How do I book my cleaning service?
You can book your cleaning service through the booking form on our website, or by phoning
01924 314994/07718995630, or emailing: info@marvellousmaids.co.uk If it is regular domestic cleaning that you want, then before the first clean we will discuss with you your weekly/fortnightly requirements.
Do I need to provide my own cleaning equipment and materials?
No we will provide all cleaning materials and equipment other than a vacuum which you should provide.
Is there a minimum booking?
All our domestic cleaning and ironing services require a minimum booking of 2 hours weekly and 3 hours fortnightly, except After Builders Cleaning, One Off Spring Cleaning, and End of Tenancy Cleaning, which require a minimum booking of 4 hours.
Can I have the same cleaner every time?
Yes you will have the same cleaner everytime. In the unlikely event of your cleaner being ill we will provide a replacement at your request.
How do I pay?
All outstanding balances and payments for services carried out are payable on the day by way of cash or cheque. For regular domestic cleaning the most convenient way is to set up a standing order for bank transfer. Our bank details are available on request.
Can my cleaner come when I am at work?
Yes. You don’t have to be at home when the cleaner comes to your home to clean. You can leave a set of keys with the cleaner. Most of our cleaners hold keys for customers’ homes. Our vetting practices, and the fact we are fully insured, means you can feel confident that your keys are held securely and responsibly.
What happens if I move house?
Marvellous Maids will transfer your service to your new home providing it is in an area that we cover.
Do I need to pay extra if I want the cleaner to clean at the weekend?
Yes, we charge a premium if you want one of our cleaning services on a weekend.
Are you insured?
Yes, we are insured for up to £1 million public liability insurance.
Can you provide references from some of your customers?
Yes, we can provide references from our current customers.
What is the difference between Regular Domestic Cleaning and Spring Cleaning?
A regular domestic clean is a clean of the areas of the home that you would normally do on a regular basis such as polishing, washing floors, vacuuming etc.
A spring clean is a much deeper clean. It means cleaning all of the corners of the house that you don’t get to on a regularly, which means it takes much longer. For example washing down paintwork and woodwork, vacuuming behind moveable furniture.